Website Name: Tetra Links
At Tetra Links, customer satisfaction is our top priority. We strive to provide high-quality commercial beverage equipment, spare parts, and reliable services. Please read our Return and Refund Policy carefully to understand your rights and our obligations regarding your purchases.
1. General Return Conditions
We offer returns and exchanges under specific conditions to ensure a fair process for all our customers:
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Inspection upon Delivery: Customers are required to inspect all equipment, machinery, and parts immediately upon receipt/delivery.
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Return Period: Any claim for damaged, defective, or incorrect items must be reported within 3 to 7 days of receipt.
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Item Condition: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging with all manuals, accessories, and documentation included.
2. Eligible Reasons for Return or Exchange
Returns or replacements are applicable in the following scenarios:
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Damaged in Transit: The product arrives physically damaged during transportation.
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Defective / Non-Functional: The machine or part has a manufacturing defect or technical failure upon initial setup.
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Incorrect Product Delivered: The product received does not match the specifications or order confirmation.
3. Non-Returnable / Non-Refundable Items
The following items are generally not eligible for return or refund:
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Products damaged due to misuse, improper installation, power fluctuations, or lack of standard maintenance.
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Items modified or altered by unauthorized technicians without prior approval from Tetra Links.
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Custom-built or specially imported equipment orders unless defective.
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Consumables or spare parts that have been installed and used.
4. Refund Process
Once your return is received and inspected:
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We will notify you of the approval or rejection of your refund based on the condition of the returned item.
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If approved, your refund will be processed via your original method of payment (or direct bank transfer) within 7 to 10 business days.
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Shipping Charges: Original delivery and handling charges are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).
5. Warranty & Repairs
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For equipment covered under warranty, repair or component replacement services will be provided in accordance with the product’s warranty terms.
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Defective components covered under warranty will be repaired or replaced free of technical cost as per the agreed service terms.
6. How to Request a Return or Refund
If you need to initiate a return, exchange, or claim request, please reach out to our customer support team with your invoice or order details:
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Company Name: Tetra Links
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Phone / WhatsApp: 0346 871 7772
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Email: Irfan.tetralinks@gmail.com